Hampton-Newport News Community Services Board


To provide a comprehensive continuum of services and supports promoting prevention, recovery, and self-determination for people affected by mental illness, substance use, and developmental disabilities.

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The Hampton-Newport News Community Services Board serves over 15,000 children, adolescents, and adults annually who are impacted by mental illness, addiction, and developmental disabilities. In 2017, we provided services to 4,400+ uninsured individuals who would not have received treatment otherwise.

"As parents of a disabled adult child, we are most fortunate to have case management services performed by the Hampton/Newport News Community Services Board. Our son has been affiliated with the Hampton/NN CSB for 20 years, and their managed care and person-centered services have always been in his best interests. Recently the timely assistance provided by Hampton/NN Case Management Department, in particular, Mrs. Cynthia White, in assisting us in becoming a sponsored residential facility speaks volumes of their concern for not only the well-being of our son but illustrates that the CSB focuses on what is in the best interest of who they served. The Hampton/Newport News CSB enables their clientele to reach their potential in self-help, community integration, socialization, behavior management, recreation and most of all; independent living is indicative of a mission-focused organization that sincerely cares for those they served. From the day support program at Creative Options to case management oversight provided by the developmental services directorate demonstrate that the Hampton/Newport News CSB operates with focused deliverables that actively and positively assist all those they served. Congratulations on your 49 years of stellar service to the Hampton Roads Community, you set the example for all Virginia CSBs to emulate. You adhere to Dr. Martin Luther King's purpose in that you challenge your organization to be a better place, where every person under your charge is valued and respected, for this, we are most thankful.
Thanks for what you do for our most vulnerable citizens!"

Respectfully, Barry Creed
COLONEL, U.S Army (retired)

From Recipient to Provider: Recovery Goals Achieved

Alethea is a past recipient of services of the Hampton-Newport News CSB. She lived a life addicted to drugs for over 20 years. She entered into the program with all the trappings of a life of addiction. A history of arrests, loss of parental rights, failed attempts to get and stay drug free, and many abandoned dreams. Alethea entered into the Hampton Drug Court Treatment Program in September of 2004. Since that time her life has significantly changed.

Alethea has over 12 years in recovery and according to her "I have achieved everything on my list of goals for recovery in 12 years. I plan to sit back now and see what else will unfold in my life." Alethea has regained her parental rights and become the matriarch of her family. Alethea's right to vote has been restored. She has earned her GED, AAS Human Services from Thomas Nelson Community College, and is currently enrolled at Old Dominion University pursing her BA in Human Services. Alethea is also a Certified Peer Recovery Specialist, a DBHDS Peer Recovery Specialist Trainer, CSAC-A, QPPMH, DBHDS Master REVIVE Trainer, the President of the Board of Directors for SAARA of Virginia, and sat on the Magellan Governance Board as the SUD advocate for the state for 2 years. She is also very proud to have had her 2nd amendment right restored.

Alethea shares "I have always wanted to work for the CSB because that is the organization that gave me my voice back." Alethea became employed with the H-NNCSB in January of 2013 as a Peer Recovery Specialist. She filled that role in several different programs throughout the agency and in 2016 was promoted to the Peer Recovery Coordinator which provides secondary supervision for the 12 other Peer Recovery Specialists employed at the H-NNCSB. She has worked to ensure that peer recovery services are available and implemented in many different programs and settings at the agency. Peer Services are now available in our psychosocial day programs to include both MH and Co-Occurring, in our MH and SA Residential programs, the crisis stabilization unit, PACT team, adult outpatient services, and medication-assisted treatment program to name a few.

Hampton-Newport News Community Services Board - KEYS Program

"I have been diagnosed with Mental Illness for over 30 years. The past 7-8 years were some of the most challenging years of my life dealing with job losses, housing instability, relapses, homelessness, and lack of support. I spent 9 months at Central State and 1.5 years at Eastern State. The WRAP plan I did at ESH was a wealth of knowledge that gets your insights awakened.
I am very grateful for the KEYS Program. It gave me my independence back. Other places I lived did not respect you or let you live independently. Anthony [Housing Stability Specialist - KEYS] was very interested in helping me find a place to live, getting my independence back, and reaching my goals. I enjoy my independence.
After dealing with the recent years of homelessness and state hospitalizations, I thank God for the KEYS Program because I'm stable in my home life and am now enrolled at New Horizons in the Barber Apprenticeship Program."
D.M.